Returns & Exchanges
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
Eligible for Return
- • Unopened items in original packaging
- • Defective or damaged products
- • Wrong items shipped
- • Items not matching description
Not Eligible for Return
- • Opened electronic components
- • Custom or special order items
- • Items damaged due to misuse
- • Consumable items (batteries, solder, etc.)
How to Return an Item
- 1. Contact Us: Email support@neshimpex.com with your order number and reason for return
- 2. Get RMA Number: We'll provide a Return Merchandise Authorization (RMA) number
- 3. Pack Items: Securely pack items in original packaging with all accessories
- 4. Ship Back: Send to our return center with RMA number clearly marked
- 5. Receive Refund: Refund processed within 5-7 business days after inspection
Warranty Information
Many products come with manufacturer warranties. Warranty periods and terms vary by product and manufacturer.
For warranty claims, please contact us with your proof of purchase and description of the issue. We'll help facilitate the warranty process with the manufacturer.
Need Help?
Our customer service team is here to help with any questions about returns or exchanges.
Email: support@neshimpex.com
Phone: +65 1234 5678
Monday - Friday: 9:00 AM - 6:00 PM SGT